Me... Just Me... If you call, you will reach Me... At. All. Times.
This has its ups and its downs.... The ups: I know exactly what I told you. There is no pitting one CSR (customer service rep) against another. Customers like to do that you know. "Well she gave me this price..." The downs: If you call to complain about "the stupid girl who booked my job..." well... that was me too. Maybe I should start changing my name on a daily basis?
As we usually do when the weather cools down, we're getting busy. It seams that every idiot in the Phoenix Metro Area is needing their carpets cleaned these days. I've compiled a list of my favorite conversations/ questions.
1) Customer: "I need a quote"
Me: Ok what do you need cleaned? (we do carpets, tile and upholstery so I have to ask)
C: (said with a tone implying I'm an idiot) Carpets
Me: Ok, in what rooms?
C: (same tone again) All of them.
I have a variation of this conversation at least once a week. Lets get this straight: I am not standing in your living room. I do NOT know how many rooms you have.
2) Me: "We have a 3 room for $99 special"
Customer: "Well, xxx company is offering a 3 room for $125 special. Will you match that price?"
Will we charge you more? Absolutely if that's what you really want.
3) Customer: "Do you hire criminals?"
What am I supposed to say to that? Yes, yes we do. We split the profit of everything they steal from your jewelry box.
4) Customer: "Will you actually get my carpets clean?"
Again, what do I say to that? I mean we've been in business for more than 10 minutes so some customers must be happy enough to call back!?
5) If it's a woman calling, she most likely will know nothing about the size of her rooms. A man will give me measurements but then question my math.
6) I had a customer who called me, get snippy when I asked her if she had a day in mind. She is "a very busy woman, you know"
7) This was probably the first time I had ever done this, but I YELLED at a customer a couple of weeks ago. He started it ... that's all I have to say. (he still cleaned too- lol)
8) We have 4 phone numbers, they all ring to me. But people don't get it. If I don't answer the first, I probably won't answer the 2nd, 3rd, or 4th. A girl has to pee every now and again... ok? For heaven sake's leave a message!
9) Don't call at 10 o'clock at night or 10am on a sunday just to leave a message. Cause I'll answer... It's annoying, just wait till we "open."
10) Every technician we employ gets called my "husband" at least a couple of times a week. I just say "yup, he's great... who are we talking about again?"
So now you know what to do and not to do next time you need service in your home for any reason. Just don't be that idiot. Ok?
